Compliance Simplified

Quality Management Processes for Life Sciences Organizations

Quality Management Processes

Establish and maintain Quality Management processes to ensure that your product meets customer needs.

The U.S. Food and Drug Administration (FDA) and other global regulatory authorities enforce practices that require companies to integrate compliant Quality Management System (QMS) and risk management approaches into their operational processes. The goal is to encourage industry participants to integrate quality by design into their products to make them safer for the patient.

When combined with manufacturing processes and product knowledge, a well-designed Quality Management System provides the capabilities to support increased safety and continuous process improvements. A QMS provides the necessary framework for implementing quality-by-design practices that regulators seek. Furthermore, a QMS enables regulators to peer into an organization’s internal workings and assess its overall compliance with GxP requirements.

With decades of industry experience, USDM’s Quality Management System experts will guide you through the design, configuration, implementation, and validation of a complete QMS integrated with your enterprise applications.

What is a Quality Management Process?

Quality Management Processes are procedures designed to ensure that a product or service is suitable for its intended purpose. Quality Management is required to ensure that a product predictably satisfies the customer’s need while also meeting or exceeding regulatory standards of local and international regulatory agencies.

USDM’s team of experts will help you improve these processes, making meeting your regulatory requirements and satisfying your customers more straightforward and empowering your employees to work more effectively and efficiently. We start by identifying and measuring your state of compliance with FDA regulations across all areas of operation within your plant or facility.

QMS Software Solutions for Regulatory Compliance

Depending on your company’s maturity, you may have well-established standard operating procedures (SOPs) and quality management policies, as well as many technologies in play supporting your QMS framework. Or you may be a pre-commercial company developing your SOPs and deciding what technology solution to deploy next.

Whether you are replacing a current technology or starting from scratch, many vendors support GxP requirements and workflows, but which one is right for your company?

USDM helps regulated life sciences companies make the best choices when selecting and integrating technology for GxP processes and applications across your enterprise. We excel at reducing implementation and validation time while optimizing your IT footprint and streamlining your QMS.

While we take a technology-agnostic approach to meet your business requirements, we also know which vendors deliver the best solutions to minimize your compliance burdens and have a proven software development lifecycle (SDLC), validation documentation, and annual vendor audits to provide the defensible documentation you require.

Scalable Quality Management System Solutions

We offer a range of delivery models to support your QMS needs. From managed services to strategic consulting to staff augmentation—we can craft the right model to meet your needs. USDM can provide one validation engineer, an experienced team, or expert management to facilitate a specific project. Regardless of your need, we have the right talent pool and GxP expertise to exceed your expectations and deliver your project on time and within your budget.

Quality Management Systems Consulting Services for Pre-Commercial, Startups

USDM’s GxP QMS Framework is a top-down solution designed to reinforce your quality goals by implementing a governance structure supporting pre-commercial companies’ operational and procedural practices. This helps organizations align their overall quality mission with quality objectives, roles, and responsibilities. The QMS framework provides clear operational boundaries from a regulatory and quality perspective and complies with FDA cGMP regulations and other global regulatory authorities, including:

  • The European Medicines Agency
  • Health Canada
  • Japan’s Pharmaceuticals and Medical Devices Agency
  • The United Kingdom’s Medicines and Healthcare Products Regulatory Agency
The QMS framework aligns with industry best practices and standards such as:
  • The International Organization for Standards (ISO)
  • International Council for Harmonization (ICH)
  • International Society for Pharmaceutical Engineering (ISPE)
  • Parenteral Drug Association (PDA)
  • The Pharmaceutical Inspection Co-Operation Scheme (PIC/S)
USDM’s QMS framework can complement or fill gaps within your existing QMS program or be created from scratch. Read our white paper, Quality Management Systems for Emerging Life Sciences Organizations, for an in-depth view of how pharmaceutical quality systems, when properly implemented, can help support an organization’s global strategic quality objectives.

Quality Management Systems Consulting Services for Pre-Commercial, Startups

USDM’s highly qualified auditors employ the FDA’s Quality Systems Inspection Technique auditing approach to identify gaps in your system, process, and documentation.

Assessments take a more holistic approach to include recommendations for remediating findings and prioritizing based on your unique circumstances, business priorities, resources, technical know-how, and regulatory knowledge.

Types of Audits We Support

  • Supplier Audits (CMO, CRO, API, Supply Chain, Distributor)
  • Mock Audits
  • GxP Audits (GCP, GLP, GMP)
  • IT Audits
  • Pre-Approval Inspection Audits (PAI)
  • Audit Readiness
  • Audit-as-a-Service
  • Drug Accountability Audits
  • Device Quality Audits
  • Internal Audits

Audit-as-a-Service and Audit Assurance Subscription

USDM provides general audit support services as well as retainer-based customer programs like Audit-as-a-Service and subscription-based like our Audit Assurance program for all our technology partners.


USDM can streamline your auditing processes with a seasoned team of auditors to reduce the duration of individual audits, standardize processes, and develop SLAs and reporting to ensure success. Support includes the following services:

  • All auditing logistics
  • Assess vendors and previous vendor audits
  • Assess core products manufactured from raw materials to final distribution
  • Establish a tracking system to track each audit from identification through execution and final closure

Audit Assurance

Where USDM provides auditing services and documentation, we will also offer a type of insurance for your regulatory audits.

Support services include:

  • Pre-audit assessments of selected customer documentation and processes
  • Mock audit before an anticipated audit to help ensure that the customers audit suppor team has the necessary experience and preparation
  • Provision of USDM documentation when requested by an auditor
  • Explaining our processes and procedures that cover those services and documentation
  • “War Room” support during the audit

Remediation Support for Life Sciences Organizations

Each remediation effort is unique. We can help identify if there is a problem or address and existing assessment that needs immediate attention.

Types of Remediation Work

  • Correct Medical Device design controls
  • Review and update SOPs
  • Provide SOP training
  • Provide GMP training
  • Enhance process weakness to make them more robust
  • Remedy QMS inadequacies
  • Ensure CSV is adequately tested for intended use
  • Improve manufacturing process failure
  • Solve data integrity issues
  • Organizational Change Management

Read this case study to learn how USDM helped a medical device company get MDSAP-ready in 4 months.

SOP Assessment and Development

USDM offers two types of SOP solutions to meet your specific needs:

  • Prepackaged SOPs – Includes template packages for IT Operations and Security, Validation, CSA methodology, or Quality SOPs based on standard regulatory requirements and industry best practices.
  • Custom SOPs – Includes pre-packaged templates, plus additional customized or original SOP development to meet your specific needs and intended use cases.

Learn how USDM helped a large medical device company prepare for the EU MDR deadline and revised hundreds of QMS SOPs.

GxP Training and Education

Customized training is programmed to educate internal teams or external partners and stay current iwth the rapidly changing regulatory landscape.

Types of Courses Offered:

Our Deliverables include Onsite or flexible remote courses. We price based on number of classes, attendees, and sessions. Courses and sessions can be customized as needed, with multi-day sessions covering all topics available. We offer hands-on workshops and tests to measure training effectiveness. We customize our training material to your processes and procedures where applicable.

We offer optional course training videos and optional individual signed certificates of completion.

Let's discuss your quality management processes.

Related Services

ProcessX GxP Workflow Automation


ProcessX is an intelligent, validated, GxP process automation platform that simplifies regulated workflows and processes to drive greater efficiency across your organization.

Computer Software Assurance

USDM can assess your CSV process and recommend CSA changes based on your quality of documentation, testing, SOPs/WIs, use of automation, performance on audits, and more.


Cloud Managed Services

USDM’s managed services for life sciences are bundled into subscription models or offered at fixed fees to control your IT spending while maintaining compliance.

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