Partnership

Salesforce GxP Capabilities

The world’s leading CRM solution with the most versatile ecosystem and application development platform for regulated businesses.

Designed to optimize the modern business needs of life sciences companies, the combined capabilities of Salesforce and USDM deliver a world-class, continuously compliant solution to enable your digital transformation. With more than 20 years of experience serving life sciences companies and thousands of GxP projects delivered globally, USDM can fast-track your Salesforce implementation, validation, and enhancement. Contact us to discuss your Salesforce GxP optimizations today.

Easily extend Salesforce to regulated functions like R&D, Clinical, Lab, Quality, Compliance, Manufacturing, and other non-GxP areas to maximize the ROI of your Salesforce investments.

GxP Uses

R&D / Clinical / Lab

Quality / Compliance

Manufacturing / Distribution

  • Site feasibility
  • Study and CRO GxP collaboration
  • Trial enrollment
  • eTMF
  • Site training and site visits
  • Eletronic Lab Notebook
  • Record management
  • Submission management
  • Audit Finding Response
  • Change management
  • CAPA management
  • Risk management
  • Audit Finding Response
  • Supplier Corrective Action Request
  • Inspection management
  • Change management
  • CAPA management
  • Batch management
  • Document management
  • SOP and Policy management
  • Adverse Event reporting
  • Audit reporting
  • CAPA reporting
  • Learning management
  • Device history file management

USDM offers services to support your Salesforce environment in the following areas:

Salesforce Platform and Native Applications

We offer implementation and enhancement services for native Salesforce applications.

  • Sales Cloud
  • Service Cloud
  • Call Center

Salesforce Ecosystem & Applications Built on the Force.com Platform

USDM expertise includes implementation, integration, validation, and technical development for Salesforce ecosystem applications.

  • Cloud Assurance and implementation service for ComplianceQuest (CQ)
  • Cloud Assurance for ServiceMax
  • RootStock validation

Custom Application Development

Replace legacy applications or paper-based processes with custom applications optimized for your Salesforce environment.

Integration Services

Salesforce is one of the popular software solutions for many businesses – and it can integrate with many other cloud-based applications

  • Applications built on Force.com – ComplianceQuest, ServiceMax, etc.
  • Box
  • DocuSign
  • Other enterprise systems

Learn how USDM accelerated the digital transformation of a large medical device manufacturer by using Salesforce GxP capabilities to build custom applications, enhance existing processes, and streamline fragmented workflows. Read the case study.

Salesforce Advantages for Life Sciences

Many life sciences companies still rely on paper-based, older point solutions to manage key GxP processes and valuable data. Siloed information systems slow down workflows and data sharing across the organization. Migrating to a cloud-based CRM provides a more holistic view of data, compliance, and risk across the enterprise.

  • Replace legacy applications or paper-based process with custom Salesforce applications:
    • No additional license cost (does not include Community licenses)
    • No additional integration cost – uses the existing database
    • No additional application cost – uses existing development tools
  • Reduce implementation and validation time and maintain continuous compliance with USDM Cloud AssuranceTM
  • Improve customer and employee experience with always-on, always-secure access from anywhere with modern cloud and mobile functionality.
  • Decrease licensing and maintenance cost for new implementations
  • Increase adoption and minimize training with a simple, intuitive UI
  • Use basic reporting and dashboard tools immediately and reduce development time for more sophisticated reporting
  • Integrate with other platforms and applications via standard connectors and open API

Learn how USDM saved a Biopharma company with $30B in annual revenue more than $500k in licensing fees by implementing Salesforce GxP capabilities, which created a baseline for automated testing and risk-based validation. Read the case study.

Contact USDM to discuss your Salesforce GxP need today.