Salesforce GxP Capabilities

Salesforce GxP Compliance

Ranked the number one customer relationship management (CRM) provider 10 years in a row, Salesforce offers unmatched configurability, scalability, and security for life sciences companies.

A longtime relationship with Salesforce enables USDM Life Sciences to handle the implementation, validation, release management, and maintenance of Salesforce instances for new and existing customers. We’re experts in configuring your specific workflows, providing validation services during implementation, and ensuring ongoing compliance using our Cloud Assurance managed service subscription.

Whether you’re installing a new system, upgrading or expanding an existing system, or managing mandatory updates, USDM helps you save time and money by streamlining your Salesforce implementation while ensuring continuous compliance throughout the system’s lifespan.

Enable and accelerate your digital transformation with the combined capabilities of Salesforce and USDM. With more than 20 years of experience serving life sciences companies and delivering thousands of GxP projects globally, USDM can fast-track your Salesforce implementation, validation, and enhancements. Easily extend Salesforce to regulated functions like clinical, laboratory, R&D, quality, manufacturing, and other GxP areas.  

GxP Uses

R&D / Clinical / Lab

Quality / Compliance

Manufacturing / Distribution

  • Site feasibility
  • Study and CRO GxP collaboration
  • Trial enrollment
  • eTMF
  • Site training and site visits
  • Eletronic Lab Notebook
  • Record management
  • Submission management
  • Audit Finding Response
  • Change management
  • CAPA management
  • Risk management
  • Audit Finding Response
  • Supplier Corrective Action Request
  • Inspection management
  • Change management
  • CAPA management
  • Batch management
  • Document management
  • SOP and Policy management
  • Adverse Event reporting
  • Audit reporting
  • CAPA reporting
  • Learning management
  • Device history file management

USDM Services That Support Your Salesforce Environment

Salesforce Platform and Native Applications

Explore implementation and enhancement services for native Salesforce applications like: 

  • Sales Cloud 
  • Service Cloud 
  • Health Cloud 

Custom Applications and GxP Processes

Replace legacy applications or paper-based processes with apps customized for your Salesforce environment, including: 

  • 21 CFR Part 11 eSignature and audit trails 
  • Clinical processes 
  • Product registration 
  • Notice of Product Change 
  • Other applicable GxP processes 

Integration Services

Deliver powerful solutions for life sciences organizations—integrate Salesforce with other cloud-based applications like: 

  • DocuSign 
  • Box 
  • Applications built on 
  • Other enterprise systems

Salesforce + USDM Cloud Assurance

Choose a managed service subscription that manages every release and includes an annual vendor audit. 

  • Get end-to-end continuous compliance  
  • Save significant time and money  
  • Optimize technology for GxP workloads 

Learn how USDM accelerated the digital transformation of a large medical device manufacturer by using Salesforce GxP compliance capabilities to build custom applications, enhance existing processes, and streamline fragmented workflowsread the case study. 

Salesforce Advantages for Life Sciences

Many life sciences companies still rely on paper-based solutions to manage key GxP processes and valuable data. Siloed information systems slow down workflows and hinder data sharing across the organization, but migrating to a cloud-based CRM provides a more holistic view of data, compliance, and risk mitigation.

  • Reduced implementation and validation time and maintain continuous compliance with USDM Cloud AssuranceTM
  • Decrease licensing and maintenance costs for new implementations
  • Increase adoption with an intuitive user interface
  • Access basic reporting and dashboard tools and reduce development time for more sophisticated reporting
  • Integrate with other platforms and applications via standard connectors and open API
  • Replace legacy applications or paper-based processes with custom Salesforce applications
    • No additional license costs (does not include Community licenses)
    • No additional integration costs – use the existing database
    • No additional application costs – use existing development tools
  • Get always on, always secure access from anywhere

Learn how a biopharma company implemented baseline and automated testing, established risk-based validation, and saved more than $500k in licensing fees in the first year by implementing Salesforce GxP compliance capabilitiesread the case study. 

Contact USDM to discuss Salesforce GxP solutions for your company.