Use AI to Personalize the eSignature Experience in Life Sciences

See how an AI-assisted adaptive user interface elevates the user experience.

If you’re someone who’s enamored by technology, the idea of it being intuitive will probably knock your socks off. After all, what’s more convenient than a user interface that responds to your every need and learns and evolves based on how you use it?

For those still getting on board, let’s start with a fundamental question: What is an adaptive user interface (AUI)? In a nutshell, it’s a user interface that employs artificial intelligence (AI) to deliver a user experience based on your preferences, behaviors, and historical interactions. It modifies screen layout and elements to accommodate your current requirements or context.

Because an AUI learns as it goes, it’s a tool for continuous improvement that incorporates personalization, adaptability, and efficiency.

Reshaping Our Interactions with Technology

AI is changing the way we use and experience technology. Besides analyzing personal preferences and behaviors to deliver relevant and tailored information, AI amplifies our interactions with technology through:

• Chatbots and virtual assistants. Make queries and receive instant responses using customer service chatbots. For example, ask virtual assistants to check the weather or set a reminder. 
• Healthcare diagnostics. Analyze data to identify diseases and conditions. Improve outcomes with fast and accurate diagnoses.  
• Predictive analytics. Forecast trends, make data-driven decisions, and enable just-in-time inventory. Enhance the customer experience with über personalized services.   
• Language translation. Use natural language processing (NLP) for real-time translation. Foster global collaboration and understanding.

Of course, this is just a sampling of how AI delivers innovative, personalized, and efficient user experiences. It’s making great strides to automate manual processes and keep life sciences organizations compliant with regulatory requirements.

How AI improves accessibility

It’s not an exaggeration to say that eSignatures are a game-changer for businesses around the world. They’ve simplified the signing process and slashed our reliance on paper and wet signatures. Unfortunately, not all eSignature solutions are as inclusive as they could be; accessibility is still an issue in some cases.

Thankfully, AI has enabled people with diverse needs to customize how they interact with digital documents. For example, someone who finds it difficult to sign using a mouse or touchpad might use voice commands or eye-tracking technology. Someone with cognitive impairment may use reminders and prompts to ensure they don’t miss a step in the signing process. And because AI contributes to a more secure eSignature process, biometric authentication like face or voice recognition provides accessible options to verify a signatory’s identity.

How AI improves engagement

AI has a knack for analyzing your user behavior so that it accurately understands your needs. It’s capable of customizing the entire eSignature process for a you-centric experience. That means it might offer customized templates to help you create documents quickly. It might suggest preferred signing methods based on your history. It might even predict a suitable time for you to sign a document (particularly useful for those who adhere to the concept of time blocking).

Workflows driven by AI help to support engagement by expediting the signing process. There’s no resting on your laurels when error-free signed documents arrive sooner rather than later. You’re able to collaborate quickly and move the eSignature process along smoothly.

How AI facilitates multinational eSignature workflows

Multinational users may encounter unique regulatory requirements. For this purpose, AI algorithms analyze user behavior, device information, and contextual data to modify authentication levels and ensure that the eSignature process remains secure and compliant with regional regulations.

Just as challenging are the different languages and culture nuances. Natural language processing overcomes these barriers by interpreting the context of the document being signed. This capability enhances user experience and reduces the chance of misinterpretation or errors in the signing process.

Further, an AUI customizes workflows according to regional regulatory requirements like:

• The Electronic Signatures in Global and National Commerce Act (E-Sign Act; United States) 
• Electronic Identification and Trust Services (eIDAS; European Union) 
• The Personal Information Protection and Electronic Documents Act (PIPEDA; Canada)

To learn more about elevating the user experience with personalization, download the white paper Enhancing Security and Ensuring Data Integrity in eSignature Solutions.

AI-Assisted Language Processing and the User Experience

The essence of eSignatures can be captured in three words: convenience, efficiency, and security.

Because human error isn’t completely avoidable in manual procedures, AI-assisted language processing for eSignatures helps with document review, interpretation, and signing. It mitigates the risk of legal and compliance mistakes that may have severe ramifications.

AI systems evolve through adaptive learning and AI algorithms continually learn from every interaction. Even though AI technology will always require a human in the loop, AI-powered eSignature processes are earning their keep with capabilities like fraud detection and regulatory compliance.

How USDM Can Help

USDM engages forward-thinking talent to deliver AI-driven eSignature solutions that elevate the user experience.

Our comprehensive eSignature assessments for security and data integrity look at regulatory compliance, encryption techniques, and vendor security. They also point to possibilities of user-centric personalization, inclusive accessibility, and global adaptability. If there’s an opportunity to streamline your eSignature process and instill greater trust in your digital transactions, we pursue it.

To learn how your organization can transform its eSignature processes and workflows with personalization, contact USDM today. Our consultation and customization services tailor AI-driven eSignature solutions and ensure that their features and functionalities align with regulatory standards such as the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), eIDAS, and the E-Sign Act.