Partnership
Full-Service SI Support for ServiceNow
USDM transforms how life sciences companies leverage ServiceNow
We implement all ServiceNow product suites, tailored to meet the unique regulatory and operational needs of the industry. With GxP-ready solutions, intelligent workflows, and automated validation, we simplify and accelerate your ServiceNow journey.
From initial planning to seamless implementation and ongoing optimization, USDM delivers robust capabilities for ServiceNow. Our offerings include industry-specific intelligent workflows, AI agents, an intuitive service portal, and GxP compliance with Part 11 electronic signatures and automated validation—designed to support the unique demands of life sciences.
Comprehensive ServiceNow Support Areas
- IT Service Management (ITSM)
- CMDB Optimization
- Common Service Data Model (CSDM)
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Customer Service Management (CSM)
- Clinical Device Management (CDM)
- Risk & Security
- Strategic Portfolio Management (SPM)
- HR Service Delivery (HRSD)
- App Engine
- Web Services
Life Sciences Solutions
ProcessX: A fully validated, audit-ready ServiceNow scoped application, ProcessX is purpose-built for life sciences. USDM leverages ProcessX as an accelerator, streamlining ServiceNow implementations and ensuring rapid deployment of compliant solutions.
Key Features:
- Automated Validation: Expedite ServiceNow releases with automated testing.
- GxP SDLC & Validation Lifecycle Management: Digitalize SDLC artifacts and complete GxP validations with ease.
- Regulated (GxP) ITSM: Manage change, incidents, and user access seamlessly for GxP systems.
- Adverse Events (AE) Intake: Efficiently triage AE cases from email, phone, or service desks. Generative AI processes large datasets and unstructured outputs, compiling detailed FDA-ready reports.
- Intelligent GxP Workflows: Develop workflows for any GxP-regulated process with built-in Part 11 compliance and audit trails.
With over two decades of experience in regulated environments, USDM understands the complexities of GxP business requirements and validation like no one else.
Why Choose USDM for ServiceNow Consulting & Implementation?
- Exclusive Life Sciences Expertise: 25+ years dedicated to life sciences domains.
- Certified ServiceNow Specialists: Expert implementation tailored to life sciences needs.
- Regulatory Excellence: Achieve 21 CFR Part 11, Annex 11, and always be audit-ready.
- Prebuilt GxP Solutions: Including validation and compliance frameworks.
- Automated Management: Simplify releases with automated testing and regression tools.
- Intelligent GxP & Non-GxP Workflows: Streamline operations across the organization.
- AI Leadership: Expertise in AI governance and deployment in regulated environments.
- Enhanced Analytics: Advanced reporting that extends ServiceNow’s analytics capabilities.
Partner with USDM to harness the full potential of ServiceNow, transforming compliance, efficiency, and innovation in your life sciences operations. Let us guide your journey toward operational excellence with confidence and regulatory assurance.
In the clip below, hear how ProcessX compliments the ServiceNow offering
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Managing GxP Workflows & Continuous Cloud Compliance with ProcessX and ServiceNow
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