Partnership

ServiceNow GxP Compliance

ServiceNow automated, continuously validated GxP compliant digital workflows with ProcessX

ProcessX is a validated, GxP platform for automating workflows built on ServiceNow. Many critical regulated life sciences processes aren’t supported by traditional GxP applications and are managed in spreadsheets and email. ProcessX digitally transforms manual, regulated workflows for your GxP processes like IT change management, periodic reviews, cleaning logs, and adverse event management intake.

The ProcessX application is built natively on the ServiceNow platform and has received the highest technical designation and certification for a ServiceNow Technology Partners application.

If you have ServiceNow, you can easily extend your non-GxP environment to include GxP workflows. If you don’t have ServiceNow, you can access the Now platform through ProcessX – no additional license is needed.

Workflow Automation Capabilities from USDM

ProcessX has many out-of-the-box workflows for critical GxP areas of your business like IT, quality, manufacturing, and post-market surveillance.

Drive greater efficiency, leverage decision-making insight, and improve product quality and patient safety while maintaining compliance. The AI-infused capabilities of ProcessX enable transparency in the product lifecycle and supply chain and minimize costly recalls or undetected systemic issues.

Workflow automation capabilities from USDM support:

Compliant process automation by leveraging technologies like generative AI (GenAI) agents and robotic process automation (RPA) to streamline workflows and reduce manual effort. By integrating GxP standards and automated validation protocols, USDM helps your organization maintain compliance in your automated processes.
Low-code/no-code development through ProcessX on ServiceNow empowers non-technical users to create GxP-compliant workflows without extensive coding expertise. Our governance framework, IT-approved tools, and compliance oversight help you adhere to regulatory standards.
GenAI and large language model (LLM) accelerators for life sciences deploy AI-driven agents and RPA tools to minimize manual task and streamline workflows. Combined with structured change management and user training, these accelerators enable teams to focus on high-value activities.

How USDM’s ProcessX and ServiceNow support GxP compliance

Fully validated, intelligent process automation framework with Part 11 compliant eSignatures and audit trails built-in
Intelligent Decision Tree enables smart task selection with pre-configured event types, definitions, team assignments, and checklists and includes OOTB automated quality processes based on life sciences best practices
Task Model Configurator lets you select from existing task design patterns or quickly build new task types; no code changes required
Predictive modeling estimates events and outcomes based on parameters relevant to your unique use case
Automated validation and testing infrastructure with USDM’s Cloud Assurance keeps you continuously compliant
Natively built on ServiceNow application with the highest technical designation and certification for a ServiceNow Technology Partners application
Leverage your existing ServiceNow investment for GxP and non-GxP use without having to increase your overhead or IT footprint

Get the ProcessX app from the ServiceNow App Store.

In the clip below, hear how ProcessX compliments the ServiceNow offering