USDM helps life sciences organizations maintain, optimize, and continuously improve their Veeva Vault platforms with expert advisory services and enterprise-grade application support
Going live on Vault is a milestone — but it’s not the finish line. For life sciences organizations that have deployed Vault, the real challenge begins after implementation: managing configuration complexity, maintaining compliance, and adopting new features to keep pace with your business.
Without the right governance and expertise in place, Vault environments quietly accumulate technical debt, workflow inefficiencies, and compliance risk — until an audit, a release cycle, or a staffing change makes it impossible to ignore.
USDM partners with life sciences organizations to close the gap between going live and staying ahead. Our team brings 25 years of life sciences expertise and a track record across 900+ organizations — combining deep industry fluency with hands-on Veeva platform knowledge to deliver results.
Dedicated strategic guidance after a Veeva implementation is often not accessible for small and mid-size life sciences companies. What many organizations discover post-go-live is that ongoing optimization, governance, and platform evolution require a different kind of support — one that’s proactive, continuous, and deeply embedded in your specific environment. That’s the gap USDM fills.
- Are we using Vault optimally?
- How do we manage configuration complexity?
- Who supports ongoing changes and enhancements?
- How do we prepare for Veeva AI and future capabilities?
- Are we truly prepared for an inspection or audit?
How do we connect Vault to the systems around it — and ensure data flows cleanly across our organization?
Without experienced platform oversight, Vault environments can accumulate complexity quietly – excessive security profiles, inefficient workflows, and workarounds that made sense when created but now slow your team down and make the platform harder to govern.
Organizations running Vault alongside legacy CTMS, safety systems, or homegrown trackers often find that integration gaps create as much overhead as the platform was meant to eliminate — and that sponsor oversight becomes nearly impossible when critical data lives in disconnected systems.
USDM brings expert advisory services and application support models designed specifically for Veeva environments.
Many companies successfully deploy Vault but struggle to continuously improve workflows, governance models, and platform configuration over time. USDM provides Veeva subject matter experts who guide organizations in optimizing their Vault environments and maximizing the value of their technology investment.
USDM advisory services help organizations transform Vault from a system of record into a platform that accelerates business operations.
- Vault platform health checks and maturity assessments
- Process optimization and workflow redesign
- Configuration and governance best practices
- Vault Center of Excellence design
- Platform roadmap and expansion strategy
- Executive value realization reviews
- AI readiness and governance assessments
- Cross-system integration strategy and data governance across Vault and connected platforms
The compliance environment your Vault platform operates in today looks meaningfully different from even two years ago. Several converging regulatory changes are creating new urgency for life sciences organizations to ensure their Vault environments are not just functional — but optimally configured, governed, and audit-ready.
Regulatory change doesn’t wait for your platform to catch up. USDM monitors the evolving compliance landscape and proactively helps you assess the impact on your Vault configuration, validation documentation, and operating processes — so your environment is always ready, not just compliant on paper.
These services help organizations improve productivity, reduce administrative overhead, and unlock the full potential of the Vault platform. USDM has supported over 250+ Veeva projects and and the results are compelling.
20–40% faster document approval cycles through optimized Vault workflows and streamlined review processes
15–30% increase in operational throughput for regulatory, quality, and clinical teams without adding headcount
25–50% reduction in manual process steps by enabling native Vault functionality and eliminating workarounds
30–60% faster onboarding for new users through standardized security profiles and access models
50–80% reduction in security profiles through governance and role consolidation
30–40% fewer support tickets due to improved configuration and governance
20–35% reduction in system administration effort through simplified configuration and automation
25–40% reduction in release management effort with structured impact assessments and testing processes
2–3x increase in adoption of Vault capabilities (workflows, reporting, automation) after optimization initiatives
20–30% improvement in data quality and reporting accuracy through metadata and governance standardization
30–50% faster adoption of new Vault features through structured release planning and enablement
Reduced technical debt by up to 40% through configuration rationalization and platform governance
Many organizations struggle with the operational burden of managing Vault internally or receive inconsistent support from external providers.
USDM provides Tier 1 and Tier 2 application support for Veeva Vault environments through a flexible managed services model.
USDM delivers dedicated support teams that combine deep life sciences domain expertise with Veeva platform knowledge.
- Tier 1 end-user support and incident resolution
- Tier 2 technical configuration and troubleshooting
- Security and user access management
- Workflow configuration and optimization
- Reporting and dashboard enhancements
- Release management and feature adoption
- Validation and GxP change management
- Escalation to Veeva Tier 3 support when required
This approach ensures your Vault environment remains stable, optimized, and aligned with your business processes.
USDM’s Cloud Assurance service provides automated testing, validation lifecycle management, and release management to maintain continuous compliance across your Vault environment.
Through automated testing and structured release management, USDM ensures your Vault applications remain compliant while enabling faster adoption of new features. This reduces operational risk while allowing your organization to take advantage of innovations such as Veeva AI and advanced analytics.
USDM conducts an annual audit of Veeva, which is included in USDM’s Cloud Assurance solution. However, this audit can also be purchased individually to save time. Before you conduct your Veeva audit, let’s talk!
USDM has supported more than 900 life sciences organizations globally, has implemented 250+ of Veeva projects, and brings more than 25 years of regulatory and technology expertise to every engagement.
- Vault implementation and optimization
- GxP validation and continuous compliance
- Application managed services
- Digital quality transformation
USDM helps organizations move beyond implementation to achieve long-term operational excellence with their Veeva platforms.
Tier 1 and Tier 2 operational support for day-to-day Vault operations
The Veeva-DocuSign Integration Accelerator enables documents created in Veeva to be securely sent to DocuSign for signatures. While Veeva Vault offers built-in 21 CFR Part 11 compliant eSignature capabilities, obtaining signatures, especially from external users, requires additional.
Veeva licenses and user training. By integrating Veeva Vault with DocuSign, organizations can eliminate these costs and complexities, allowing stakeholders to sign documents, including GxP documents, without needing access to Veeva systems.
For medical device manufacturers, USDM’s global UDI services and Veeva’s UDI offerings assess your as-is state, provide regulatory and process guidance, and drive the transition to your to-be state. Download the Veeva MedTech datasheet to learn more.
Interested in partnering with USDM?
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