USDM Life Sciences has partnered with Glean to deliver enterprise knowledge management and AI-powered insights tailored for the highly regulated life sciences industry.
Glean’s Work AI platform, combined with USDM’s GxP compliance and implementation expertise, helps pharmaceutical, biotech, and medical device organizations accelerate scientific innovation, streamline operations, and enhance compliance by making internal knowledge instantly accessible and actionable.
The Challenge: Fragmented Knowledge Slows Life Sciences
Life sciences organizations rely on vast amounts of internal knowledge—from R&D data and clinical trial documents to quality records, regulatory submissions, and operational SOPs. This critical information often resides in disconnected systems, making it difficult for scientists, researchers, quality teams, and executives to find what they need when they need it. The result is duplicated effort, delayed decision-making, slower time-to-market, and increased compliance risk, especially when audit trails and traceability are paramount.
Glean brings a powerful AI-driven platform that unifies enterprise knowledge across all applications, providing a single search and discovery experience. USDM extends this with deep life sciences domain expertise and GxP compliance services, ensuring Glean is deployed and optimized for regulated environments. Together, Glean and USDM enable organizations to:
- Unify Knowledge Silos: Connect over 100 enterprise applications—including Veeva, SharePoint, Box, Salesforce, Jira, Confluence, and internal data lakes—to create a comprehensive, searchable knowledge graph.
- Accelerate Discovery: Empower users to find answers instantly, saving hours each week that were previously spent searching for information. Reduce reliance on tribal knowledge and accelerate onboarding for new hires.
- Enhance Decision-Making: Provide AI-powered insights by surfacing relevant information from across the enterprise, enabling faster, data-driven decisions in R&D, clinical, quality, and regulatory affairs
- Maintain GxP Compliance: Ensure that knowledge access, audit trails, and data governance meet stringent regulatory requirements (e.g., 21 CFR Part 11, GxP) through USDM’s implementation and validation services.
- Drive Operational Efficiency: Streamline workflows by embedding knowledge directly into daily tools and processes, reducing manual effort and improving productivity across scientific, operational, and commercial teams.
Glean’s natural language search allows users to query in plain English and receive instant, context-rich answers drawn from all connected data sources. This includes:
- Semantic Search: Understands intent, not just keywords, to deliver more relevant results.
- Knowledge Graph: Automatically builds connections between people, documents, and projects across the enterprise.
- Personalized Experience: Delivers tailored results based on user role, permissions, and past activity.
Glean’s Work AI platform supports generative AI capabilities and agents that can:
- Summarize Complex Documents: Condense lengthy scientific papers, regulatory guidelines, or meeting notes into key insights.
- Answer Scientific & Regulatory Questions: Provide accurate, sourced answers to specific questions using approved internal documentation, reducing reliance on external, untrusted LLMs.
- Automate Knowledge-Based Tasks: Develop custom agents to assist with tasks like drafting quality event reports, analyzing clinical data trends, or preparing regulatory submissions, all while maintaining auditability.
Glean is built with enterprise-grade security and integrates with existing access controls. USDM ensures that its deployment within life sciences environments meets GxP and data privacy requirements through:
- Access Control Integration: Respects existing permissions, ensuring users only see information they are authorized to access.
- Audit Trails: Logs all search and interaction activity, providing traceability essential for regulatory compliance.
- Data Governance: USDM helps configure Glean to align with data retention policies, data integrity principles, and other GxP requirements.
USDM Life Sciences is a trusted partner with 25 years of experience in regulatory compliance and digital transformation for over 900 life sciences organizations. Our partnership with Glean focuses on:
- GxP Implementation & Validation: Ensuring Glean is implemented and validated in accordance with GxP standards, including 21 CFR Part 11 and data integrity requirements.
- Connector & Agent Development: Building custom connectors to specialized life sciences systems and developing purpose-built AI agents for regulated workflows.
- User Adoption & Change Management: Designing and executing programs to drive successful user adoption across scientific, quality, and IT teams.
- Ongoing Managed Services: Providing continuous support, optimization, and governance to ensure Glean remains compliant, high-performing, and aligned with evolving business needs.
- Strategic Integration: Integrating Glean with other critical platforms (e.g., Veeva, Salesforce, Box) to create seamless, end-to-end GxP-compliant workflows.
With Glean and USDM, life sciences organizations can transform how they manage and leverage knowledge. Move beyond fragmented information to a unified, AI-powered platform that accelerates discovery, enhances compliance, and drives operational excellence.
Interested in partnering with USDM?
Take the first step towards creating more value today